12 elements that make a great service possible

1. Establishing and maintaining a POSITIVE attitude.

2. Establishing and achieving GOALS.

3. Understanding yourself, your co-workers and your customer.

4. Having pride in yourself, your company and what you do.

5. Taking responsibility for your actions, what happens to you.

6. Listening with the intent to understand.

7. Communicating to be understood.

8. Embracing change as a natural progression of things and of life.

9. Establishing building and maintaining relationships.

10. Gaining the ability to make effective decisions ( which means taking risks )

11. Learning to serve others in a memorable way.

12. Working as a team to make everyone more productive.

IN ORDER TO SERVE, YOU MUST BE PREPARE TO SERVE.

Went for a movie with Su just now to get my mind off work Had a great laugh watching THE PROPOSAL.


It was hilarious and yet romantic. I could not believe a lady would go down on her knees to get the man to marry her. I know it's just a deal they made but it's just funny. LOL!! Margaret (Sandra Bullock) was sooo touched with the family treats she got and that made me realize something - Who say that a touch woman / a woman who don't need to be dependant cannnot have a soft heart or have teary eyes when they encounter something touching? It's a good show. Worth watching. Those of you who have not watched it, go go go!!! What are you waiting for?

Will take this opportunity to blog about 2 more movies that I have watched but was too lazy to post a blog then.

About 2 weeks back, went for LAND OF THE LOST. It deserve a 8/10. It is another hilarious show. The whole cinema was laughing so loud and the seats were shaking probably due to the vibration from all the laughter.


Last Fri, went for a Malay film, SETEM with my cousins. Another funny movie I should say but it deserve another praise from me. Our Malaysian film industry is getting better.

It's about two groups of people, Geng Anak Yatim who works together with Geng Piranha and Geng Tosai who are trying to get hold of a very expensive stamp and thus causing so much havoc and got the involvement of innocent parties, Geng Teraniaya and Geng Bakso into the scheme. And after all the hard work, they found out that it was a fake one. LOL!! Imagine the look on their faces.

A maple seed cannot just hang onto a tree and produce another maple tree. A tomato seed cannot stay inside the tomato and expect to bring forth another red juicy fruit. Seeds need to be sown.

The saying above really caught my attention while I was reading it this morning. It's so my life now. I want something, something better but I am not doing anything to achieve it. I don't know what I am actually waiting for. Probably waiting for 'durian runtuh'.

I need to start sowing seeds!!! Let's see when the day will come for me to start it.

I HAVE A MISSION!!